Privacy Policy for Online Solar UK

Effective Date: 24 June 2025

1. Introduction

At Online Solar UK, we respect your privacy and are committed to protecting the personal data you share. This policy outlines how we collect, use, store, and protect your information on onlinesolaruk.com.
If you have any questions, please contact us via the details in the website footer.

2. Data We Collect

a. Information You Provide

  • Contact form submissions (e.g., name, email, phone, address, project details)

  • Newsletter sign-ups (email address)

  • Account registration or job applications, if available

b. Automatically Collected Data

  • Log data (IP address, browser type, operating system, pages viewed, timestamps)

  • Usage data via cookies and similar technologies (explained below)

3. Cookies & Tracking

We use cookies to improve your experience and analyse site usage. Types include:

  • Essential cookies for site functionality

  • Analytics cookies (e.g., Google Analytics) to understand traffic and behaviour

  • Optional cookies (e.g., marketing, social media) if enabled

You can manage these through your browser settings or cookie banner preferences.

4. How We Use Your Data

We may use your information to:

  • Respond to enquiries and requests

  • Provide quotes, services, or newsletter updates

  • Improve our website and services

  • Meet legal or financial obligations

  • Send marketing materials (with your consent)

5. Data Sharing

We may share your data:

  • With service providers (e.g., marketing tools, hosting, analytics) under confidentiality agreements

  • When legally required (law enforcement, government requests)

  • In the case of a business transfer, to any new owner

Your personal data will never be sold to third parties for marketing purposes.

6. Data Retention

Your data is stored only as long as necessary for the purposes listed above or as required by law.
For example:

  • Account details while your account is active

  • Marketing consents until you opt-out

  • Financial records for as long as HMRC mandates

7. Your Rights (under UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Erase your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent

  • Port your data
    To exercise these, contact us via the footer details. We’ll respond within 1 month (or 2 if complex).

8. Security Measures

We implement appropriate technical and organisational safeguards:

  • Encrypted connection (HTTPS)

  • Secure servers and restricted access

  • Staff training
    However, no system is completely secure. If a breach affects your data, we’ll notify you and relevant authorities within 72 hours, where applicable.

9. Minors

Our site is intended for adults. We do not knowingly collect personal data from children under 16. If you believe we have such data, contact us to remove it.

10. External Links

Our site may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

11. Policy Changes

We may update this policy occasionally (e.g., for legal changes or new services). The Effective Date at the top will indicate the most recent version. We recommend checking back regularly.

12. Contact Us

To exercise your rights, ask questions, or request data deletion, reach out using the information in our website footer, or email us at info@onlinesolaruk.com